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Privacy Policy

We take the privacy of people visiting our website very seriously. This policy explains what we do with the personal information of our website visitors to all areas of the site, including Community Lifestyles.

1) What information do we collect?

We may collect, store and use the following kinds of personal data:

(a) information about your computer and about your visits to and use of this website including your IP address, geographical location, browser type, referral source, length of visit and number of page views.

(b) information that you provide to us for the purpose of registering with us including your name, address and email details.

(c) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters (including your name and email).

(d) any other personal information that you choose to send to us via our online forms, for example relating to complaints, reporting repairs, etc.

2) Cookies

A cookie consists of information sent by a web server to a web browser. This information is stored by the browser and sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. This can also make your web browsing easier as

We use "session" cookies on the website.  We use these cookies to keep track of you whilst you navigate the website.  Session cookies will be deleted from your computer when you close your browser. 

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies.  For example, in Internet Explorer you can refuse all cookies by clicking "Tools", "Internet Options", "Privacy", and selecting "Block all cookies" using the sliding selector.  Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.

3) Using your personal data

Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

(a) administer the website;

(b) improve your browsing experience by personalising the website;

(c) send you email notifications which you have specifically requested;

(d) send to you our newsletter and other marketing communications where you have specifically agreed to this, by email or similar technology (you can inform us at any time if you no longer require marketing communications)

(e) deal with enquiries and complaints made by or about you relating to the website.

Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.

We will not without your express consent provide your personal information to any third parties.

4) Disclosures

We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.

In addition, we may disclose information about you:

(a) to the extent that we are required to do so by law;

(b) in connection with any legal proceedings or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and

Except as provided in this privacy policy, we will not provide your information to third parties.

5) Security of your personal data

We will take all reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure password- and firewall- protected servers. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

6) Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website.  You should check this page occasionally to ensure you are happy with any changes. 

7) Your rights

You may instruct us to provide you with any personal information we hold about you. 

You may instruct us not to process your personal data for marketing purposes by email at any time.  (In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes.)

8) Third party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.

9) Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

10) Contact

If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email to hello@key.org.uk or by post to:

Key
The Square
70 Renton Street
Glasgow
G4 0HT

11) Data controller

Key Housing Association

Key's registration number is Z5659071

Community Lifestyles

Community Lifestyles' registration number is Z4948684

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