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Complaints

We are always looking for your views on our housing service.

If you are unhappy about the service we have provided, you should tell us.

We will try to resolve all front line complaints within 5 working days. If we decide the complaint needs a fuller investigation, we aim to deal with it efficiently and within 20 working days. You can view our Complaints Policy here.

Our complaints handling procedure follows the model adopted by the Scottish Public Services Ombudsman (SPSO).

If you feel that a significant performance failure has occurred, you can find out more information here about what you can do.

You can see our most up-to-date statistics on handling complaints in our upcoming edition of 'At Home'.

If you have any complaints you can call us on 0141 342 1810, write to us or you can submit any complaints or feedback using the form below.