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About the support we offer

We understand that people want flexible, friendly, reliable support. Support which is there through the good and not so good times.
We start by seeing the person first. This is whether supporting people in their own home, their family home or their community.
We listen to understand what the person wants from life. They, and those closest to them, are at the heart of planning and making decisions about their support.
The support we offer ranges from a few hours a week, a few hours a day, to 24-hour support, including overnights.
People we support have a variety of funding arrangements including Self-directed Support (SDS).
People use their support in lots of different ways, depending on what they want from life, and can be things like:
  • Feeling safe and keeping well
  • Being as independent as possible
  • Having interesting things to do through work, leisure, and learning
  • Playing an active part in the local community
  • Being connected with family and friends.

In Your Area has information on where we provide support and who to contact if you want to know more.

The links below take you to more information on some of the support we provide.  

We also know that sometimes things can go wrong and we want to hear from you if they do. The video below tells you what to do if you need to make a complaint about the support you get from us.

Find out more about the support we provide

What to do you if you are unhappy with your support